Last updated: 16 October 2026
These training terms apply to Python Charmers, AI Charmers and Charmers Training, operated by Data Charmers Pty Ltd ("Charmers Training").
At Charmers Training we strive to deliver Training Services that will meet your needs. If you have any questions regarding these terms and conditions, or do not agree, please contact us at info@charmerstraining.com prior to making your purchase.
Agreement
This Agreement is between you (“Customer”) and Data Charmers Pty Ltd (“Charmers Training”), ABN 29 140 260 662, a corporation incorporated in Victoria, Australia, whose registered business address is 801 Glenferrie Road, Hawthorn, Victoria 3122, Australia.
Purpose
The purpose of this Agreement is to define clear expectations for a Customer who wishes to engage Charmers Training for training services.
Unless superseded by a signed licence agreement between you and Charmers Training, Charmers Training is willing to provide Training Services to you only if you accept all terms and conditions contained in this Agreement as the sole and final agreement of the parties regarding your acquisition of these Charmers Training Services. Please read the terms and conditions carefully. Your access and use of Charmers Training Services constitutes your acceptance of the terms and conditions of this Agreement.
Definitions
The following definitions apply throughout this agreement:
(a) “Customer” means the individual or organisation making the booking and payment for the training program
(b) “Participant” means an individual (who may also be the Customer) who will participate in the training program
(c) “Customer-Supplied Data” means any digital dataset(s) supplied by the Customer for use in training
(d) “Course” means the Charmers Training course that the Customer has purchased for the Participant(s)
(e) “Course Event” means a Course run by Charmers Training at a given date, time and location, whether online or in person
(f) “Trainer” means the Charmers Training instructor leading the Course Event
(g) “Training Materials” means the materials including Jupyter notebooks, source code, printed manual, and contents of the Charmers Training USB sticks that Charmers Training provides physically or via email to each Participant in connection with a Course Event
(h) “Public Course Event” means a Course Event hosted by Charmers Training, or its training venue partners, that is open for registration to members of the public.
(i) “Private Course Event” means a Course Event arranged and run exclusively for a Customer, whether the venue is on-site at the Customer premises or hosted by Charmers Training or its training venue partners.
Intellectual property
1. Purpose: Charmers Training provides Training Materials for training purposes only and for the exclusive use of each Participant.
2. Copyright: Charmers Training retains copyright and other intellectual property for its Training Materials, both existing materials and new custom materials Charmers Training specifically creates for a Course Event.
3. Copying: The Customer may reproduce copies of Training Materials only for registered Participants of the relevant Course Event.
4. Recording: The Customer may not and may not permit any Participant to (i) separate the component parts of Training Materials for any use or (ii) use audio or video recording equipment during a Course Event.
5. Customer-Supplied Data: The Customer will retain ownership of any Customer-Supplied Data.
6. Commercial licence: Charmers Training grants the participants a non-exclusive, irrevocable, royalty-free, perpetual, world-wide commercial licence to use the materials in any way for their normal business, but not to copy, distribute, sell, or license the materials to third parties.
7. Modification: Participants are permitted to modify the source code in the training materials for their own use subject to the terms in paragraph 2.
Charmers Training’s responsibilities
8. Charmers Training will:
8.1. provide a Trainer qualified to conduct Training;
8.2. provide all necessary Training Materials for each Participant.
9. Cancellation: In the unlikely event that Charmers Training must cancel a training course for any reason, Charmers Training will provide a 100% refund of the Customer’s payment.
Confidentiality
10. Confidential information: Charmers Training agrees to keep confidential any Customer information designated “confidential” or “trade secrets”. Charmers Training will not disclose such information to any third parties unless required to do so by law.
11. Personal information: Charmers Training will not share a Participant’s personal information, including contact details, with third parties without the explicit prior consent of the Participant, or unless required to do so by law.
Substitutions, cancellation, and changes
12. Substitutions: The Customer may nominate a different Participant for the same Course Event at any time.
13. Cancellation: If the Customer chooses to cancel a Participant’s registration and neither substitute nor request to defer to a later Course Event, fees will be as follows:
13.1. Notice of cancellation received more than 14 days prior to the start of a Course Event will result in the Customer being liable for only a 5% handling fee.
13.2. Notice of cancellation received 8-14 days prior to the start of a Course Event will incur a 50% cancellation fee. However, for a Public Course Event, if Charmers Training is able to fill a Participant’s place with another Participant from its waiting list, the Customer will be liable for only a 5% handling fee.
13.3. Notice of cancellation received fewer than 8 days prior to the start of a Course Event will be liable for 100% of the fee.
14. Deferral:
14.1. If the Customer has registered a Participant for a Public Course Event but requests for a Participant to swap to a later Course Event, Charmers Training will accommodate this on a best-effort basis, depending on availability of places in the later Course Events. The Participant has 12 months from the original invoice date to arrange to attend a deferred Course Event.
14.2. If the Customer has registered one or more Participants for a Private Course Event but requests to defer the Private Course Event to a later date, the Customer will be liable for any non-refundable travel costs that Charmers Training has incurred for the Trainer to lead the Course Event. Charmers Training will provide the Customer options for available dates to run the deferred Course Event on a best-effort basis. If no alternative dates can be found that are satisfactory for both parties, the deferral request will be deemed a cancellation.
Payment terms
15. Invoicing:
15.1. For a Public Course Event booked by a Customer, Charmers Training will invoice the Customer at the time of booking.
15.2. For a Private Course Event booked by a Customer, Charmers Training will invoice the Customer upon completion of the Course Event. On customer request, Charmers Training will invoice in advance for a Private Course Event.
16. Payment terms: The Customer will pay each correct invoice no later than 30 days after receipt.
17. Taxes and fees: Pricing of Training Services that Charmers Training quotes to the Customer are exclusive of any applicable taxes or fees including, but not limited to, goods and services tax (GST), sales tax, use tax, or value-added tax (VAT); customs, duties, or tariffs.
Warranty and limitation of liability
18. Warranty: If the Customer finds any errors in the Training Materials as at the start date of a Course Event, Charmers Training will correct any errors in Training Materials on request by the Customer for a period of 12 months after the start date of the Course Event.
19. Limitation of liability: Except as required by law, Charmers Training shall not be liable to the Customer or any Participant for damages arising as a result of the Training Services or the licence which Charmers Training grants a Participant to use its Training Materials, or out of the use or inability to use the Training Materials.
Insurance
20. If Charmers Training is providing Services, Charmers Training will carry, at a minimum:
20.1. Professional indemnity insurance with a minimum coverage of A$5,000,000 in any one claim and in the aggregate
20.2. General liability insurance with a minimum coverage of A$10,000,000 in respect of any one claim or series of claims for Public Liability
General
21. Feedback: Charmers Training may freely use any feedback, suggestions, or requests for improvement of Training Services that the Customer provides to Charmers Training.
22. Non-solicitation: Neither party will solicit for hire any employee of the other party who is associated with the performance of the Services during the performance of the Services and for a period of 1 year thereafter. This does not restrict either party from publicly advertising positions for hire.
23. No implied waivers: A party’s failure to enforce any provision of this Agreement, or delay in exercising any rights hereunder, is not a waiver of the provisions or of the right of such party thereafter to enforce that or any other provision.
24. Severability: If any provision of this Agreement is held to be unenforceable for any reason, (i) such provision will be reformed only to the extent necessary to make the intent of the language enforceable, and (ii) all other provisions of this Agreement will remain in effect.
25. Governing Law: This Agreement is subject to the laws of the State of Victoria, Australia.
26. Dispute resolution: The parties will use reasonable efforts in good faith to confidentially resolve disputes which arise between them in connection with this Agreement (including its existence, validity or termination), with the following dispute resolution processes:
26.1. A party may give the other party a notice of dispute (dispute notice). Following the giving of a dispute notice, the parties will meet and use reasonable efforts to resolve the dispute within 14 days of the giving of the dispute notice.
26.2. If the parties are unable to resolve the dispute then the parties agree to select a mutually agreeable neutral third party to help them mediate it.
26.3. If the mediation is unsuccessful, the parties agree that the dispute shall be decided by binding arbitration under the rules issued by the Institute of Arbitrators & Mediators Australia (“IAMA”), or, if the Customer is outside Australia, the UNCITRAL Arbitration Rules. The arbitration will occur in the location of the Governing Law and will be in English. The decision of the arbitrator shall be final.
26.4. Costs and fees (other than solicitors' fees) associated with the mediation or arbitration shall be shared equally by the parties. Each party shall be responsible for its solicitors’ fees associated with arbitration.
27. Amendment: This Agreement may not be modified or amended except by written notice, which is signed by authorised representatives of each of the parties.
28. Independent Contractor: Charmers Training is and at all times will be an independent contractor. Nothing in this Agreement creates an employer/employee, principal/agent, or joint venture relationship between Charmers Training and the Customer. No party has any authority to enter into contracts on behalf of another party or otherwise act on behalf of another party.
Contact
Phone: 1300 963 160
Email:
info@charmerstraining.com
Mail: Data Charmers Pty Ltd
PO Box 4141
Croydon Hills
VIC 3136
Australia